Frequently Asked Questions

About The Facility

Is KGTC a recreational or competitive club

KGTC serves dual purposes. As a recreational facility, we are dedicated to providing children with their initial exposure to gymnastics | trampoline | diving, featuring a progressive curriculum that offers new challenges at every level. Additionally, we offer Advanced Learn to Train and Competitive programs, including nationally acclaimed competitive teams.

Are there changing rooms?

Certainly, our changing rooms are spacious and equipped with benches designed for children’s comfort and lockable lockers are available to competitive athletes. We provide cubbies for storing shoes, bags, and coats. However, we do not offer lockable lockers, so we advise against bringing valuable items to the gym. Additionally, family bathrooms are available for parents and visitors, complete with a changing table within the TCC facility.

Do you have a Lost and Found?

Yes, all items left behind will be kept in the Lost and Found. Daily, these items will be displayed in the lobby for two weeks to give gymnasts a chance to collect their missing items. After that period of time, all items will be donated to the local thrift store.

How often do you clean the facility?

Our facility is thoroughly cleaned weekly. Our staff daily cleans the facility where needed. Should you have any inquiries about our cleaning practices, feel free to reach out to the office.

Do yo have a parent viewing area?

Yes, the viewing mezzanine is located on the second floor. From the TCC lobby, go up the stairs and turn right. There is no viewing permitted from the cubby area or within the gym. Photography, video or recording of any format is not permitted from the viewing area.

Where is KGTC located?

KGTC is located in the Tournament Capital Centre and with the Canada Summer Games Pool. Our address is 910 McGill Road.

Registration and Programs

What is the minimum age a child can start at KGTC?

12 months old in our Wiggles Parent & Tot class.

What is the membership fee?

To ensure the safety and security of you, your child, and all individuals at our facility, it is mandatory for ALL program participants to acquire a KGTC membership, which encompasses insurance coverage provided by the provincial sport organization. The membership remains valid from September 1 to August 31.

What should I wear to the gym?

Dress for success in comfortable attire, keep long hair tied back, and remove jewelry to ensure a safe, enjoyable experience. Do not bring valuables to the gym. Suggested attire, based on athlete level: Females: leotard, tights or athletic shorts (no buttons) and a fitted t-shirt. Males: Gym shorts with no buttons, zippers, buckles or pockets and a fitted, tucked in t-shirt.

How do I register for a class, seasonal camp or Pro D Camp?

You can register online, in-person, or by phone.

To register online: Click on the class title in the program description, or on the Register tab, to go to our Sign Up schedule. Many classes run in sessions: fall, winter and spring. Some run in longer 10 month sessions. Click on the session you want, and then the class. You will be directed to a Login page. Login in with your email and password. If you forget your password, please call us. If you are new to KGTC, please create a profile and Login.

The class you selected should appear on your My Account page. Proceed to Check Out.

Payment must be made when you register. (In cases of third party funding, financial hardship, a payment plan can be arranged. Please contact the office.)

Online Payment: VISA, Mastercard, and AMEX

In-Person Payment: VISA, MasterCard, AMEX, debit or cash

Note: If you are new to KGTC, you must sign our membership waiver form when you register, This can be done online in your account or in person.

How do I register for Learn to Train or Competitive program?

Participation in these programs is by assessment or invitation, with the exception of the KickStart Boys program, which is open to both beginner and advanced athletes. Please contact our office for more information.

Do you run programs during the summer?

Yes, we are a year-round facility and we offer classes, clinics and camps every month of the year.

Do you give progress reports?

Yes, session programs will receive their progress reports in the final two weeks of their session with the exception of sport cross-training and community access classes. Full-year programs will receive their progress reports in May. With all programs, if you have questions, please talk to their coach.

When do I register?

Registration for fall sessions begins in July. Registration for winter sessions begins in November. Registration for spring sessions begin in February. Registration dates for our winter, spring and summer camps will be posted on our website and typically registration opens one-and-a half two two months prior. Registration is accepted on a first-come, first-served basis.

If you wish to join a program after it has started, and you are unable to complete the registration online, please call our office to see if we can accommodate you. If you sign up after the session has started, your fees will be pro-rated.

Our Team, Learn to Train, and Competitive programs all start in the summer or fall and run from 10 to 12 months. Please see individual program descriptions to find out more.

What if I can’t afford the programs?

The following funding sources are outside funding opportunities and require application directly with the funding provider. If you are planning to have your child’s tuition funded from an outside source (recreational or homeschool), please complete the mandatory KGTC Application. This application does not guarantee your submission to a KGTC class nor acceptance to any of the resources mentioned on this website.

KidSport Kamloops can assist with fees, and Jumpstart and Athletics for Kids offer funding as well. Applications and additional information are available directly through each of their websites.

To whom do I speak about registration and class times?

For inquiries regarding payment, registration, and class schedules, kindly direct your questions to our office staff, who are more than willing to assist you. Please note that our coaches may not have immediate access to the necessary information tot address your queries.

What happens if I am waitlisted for a program?

If you are waitlisted for a class, we will contact you if a space becomes available.

How do athletes join a Learn to Train or Competitive program?

Entry into our Learn to Train and Competitive programs is by invitation and assessment only (with the exception of Kickstart Boys which is open to beginner and advanced athletes.) Our coaches hold assessment sessions in the spring and summer. Participation in and assessment session is subject to a fee and does not guarantee a spot in the program. Please contact the office to find out when the next assessment session is scheduled.

Do I have to stay to watch my child?

No. you do not need to stay on the premises, except if your child requires assistance in the restroom. Please ensure your cell phone number is updated on your file during registration, allowing us to reach you quickly should an emergency arise.

Refunds and Closures

If I withdraw from a class, can I get a refund?

Refunds for program withdrawals are only permitted for medical reasons with a note from a doctor. A $15 service charge will be applied. Please see our Policies section for information regarding fees, refunds and withdrawals.

What happens if my class is cancelled?

KGTC reserves the right to change the schedule or cancel a class due to low registration. If this happens, we will make every effort to accommodate you in another class.

If I miss a class, can I get a credit, or do a make-up lesson?

If you miss a class, we do not give credits or offer make-up lessons. Your registration fee pays for a class spot for the entire session regardless of attendance.

If we have to cancel a class, we will offer a make-up lesson at a convenient time or apply a credit to your account. If we cancel due to an “act of god/nature”, we do not offer make-up classes.

What is the facility is closed due to an unforeseen event like bad weather?

There have been occasions when the gym has been closed due to extreme weather, power outages and other unforeseen events. Generally, however, KGTC does NOT close for bad weather, but if you have concerns, please phone us. If the gym is closed, it will be posted on our website, Instagram and Facebook pages. We will also try to notify you via email. Please note: if your family account has opted out of receiving emails, you will not receive this notification. In these cases, no make-up class or refund will be provided.


What are your coaches’ qualifications?

Every coach on our team has been certified through the National Coaching Certification Program, achieving up to the program’s most advanced levels. They are equipped with training in Emergency First Aid, CPR/AED, and possess certifications in Respect in Sport and Fundamental Movement Skills. Additionally, they have passed the Making Ethical Decisions program. Our curriculum and lesson plans are uniquely crafted by those with specialized knowledge in the field.

How do I contact my program coordinator or coach?

Our coaching and coordinating teams are eager to engage with you regarding your child’s program and their progress. Should you encounter any concerns, we encourage you to initially reach out to your child’s coach. If the concern remains unaddressed, the next step is to consult the program coordinator, who will facilitate a meeting, Should the issue persist beyond this meeting, we invite you to get in touch with our General Manager.

For scheduling a meeting with a coach, kindly contact our office by phone. To communicate with your program coordinator, you can find their email in “Our Staff” section on our website, or our office staff can assist in forwarding your message via email.

For administrative matters, please discuss with our office staff, who will guide you to the most suitable individual for your queries.

How are coaches trained to prevent any inappropriate behaviour?

KGTC places paramount importance on safety. consistently focusing on the training and development of our coaches and leaders. We aim to ensure everyone recognizes and is mindful of the significant impact we have in shaping the lives of children and youth.

All coaches are required to receive certification in the following:

*Making Ethical Decisions | Respect in Sport | Criminal Record Checks (for all those over 18).

As part of our initiatives, we have taken the following additional steps:

*Commit 2 Kids – an online certification by the Centre for Child Protection. All coordinators have taken this certification and senior coaches who are in the position of supervisors or have opening/closing duties are currently being certified.

*Safe Sport Best Practices during staff training sessions.

*Respect in the Workplace – KGTC staff receive training on this topic that is application with all relationships in the gym.

*No photo rule in the viewing area – for parents and coaches to ensure privacy and safety of all participants.

*Code of Conduct review with all our competitive athletes.

Ho do you ensure/enforce that all your coaches/leaders follow all your safety procedures to ensure child and youth safety and prevention of abuse of any kind?

We maintain a policy of openness and honesty with our KGTC staff, fostering an environment where everyone feels at ease to discuss any situations – actual, perceived, or sensitive – concerning our participants, regardless of their age.

*Supervisors – at all times, the gym has a senior person in charge of ensuring the safety of participants as well as communication with parents.

*Employee Training, Mentorship, One-on One Support, and Feedback – KGTC is dedicated to the professional growth and development of our staff. We offer collective training sessions, an individual development meeting for each staff member, and a choice between mentorship sessions or personalized one-on-one support as required. Additionally, we have established protocols to address any instances of misconduct.

*Performance Review – every coach participates in a one-on-one meeting with a coordinator to address matters relevant to their responsibilities, encompassing and concerns related to behaviour.

*Leadership Team Meetings and Health & Safety – Numerous safety concerns are presented for dialogue, to formulate new initiative, or to amend any of our existing policies, ensuring that all issues are raised, discussed, and addressed accordingly.